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Author Archives: Jennifer Kerwin

Senior Instructional Designer

Jennifer Kerwin, Senior Instructional Designer

As an Instructional Designer, Jenny Kerwin provides clients with training and development solutions that match the needs of their organizational culture. Jenny’s focus is on blended learning and strives to find best approach to most effectively change behavior in the learners. Jenny’s experience includes design and facilitation of courses in management development, customer service, sales, call center operations, systems training, new hire orientation, human resources, banking, and health education. Jenny is a graduate of Mansfield University where she studied Communication.

The Subject Matter Expert and the Instructional Designer – A Match Made for Learning

Jennifer Kerwin

If you’ve worked in your industry for a while and understand what it takes to excel at your job, chances are you’re a subject matter expert. But if you’re a subject matter expert – a ‘SME’ – why would you have to work with someone else to develop training? After all, a SME would appear [...]
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Creating Characters for eLearning

Jennifer Kerwin

When I first started as a Management Development Trainer, a colleague and I had an ongoing debate about the need to be a performer when facilitating.  We agreed that proper facilitation requires charisma and the best facilitators we knew had a personality that lent to their presentation.  However, we disagreed about who was the star [...]
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Blended Learning and Systems Training

Jennifer Kerwin

What’s the best way to teach a large group of employees how to use a new internal system? A. In-class training with hands-on practice B. Complete user guide in PDF format C. e-Learning modules D. A blend of all the above For a large group of employees with varying skill levels, the blended learning approach is the ideal solution. [...]
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Building a Learning Brand in Your Organization

Jennifer Kerwin

What is the perception of your training department? Another way to ask this question… do employees see your courses and resources as a benefit or just an inconvenience? The way the various parts of your organization view training and development is closely related to the success of your programs. This may seem obvious, but training [...]
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